80-100%
Reception & Reservations Agent (m/f)
Join our team.
Are you eager to take on responsibility right from day one and actively get involved in the daily operations at the front desk?
Then you’ve come to the right place! Our small, highly motivated reception team gives you the opportunity to bring your ideas to the table and put them into action. This is how we ensure that we continue to delight our guests—including many long-standing regulars—time and time again.
Your responsibilities
As the heart of our hotel, you create unforgettable guest experiences:
- Performing professional check-ins and check-outs for our international guests
- Providing expert advice and excellent guest care throughout their stay
- Taking and coordinating reservations (hotel, restaurant & bar)
- Managing and maintaining our online booking channels
- Independently handling cash management and daily closings
- Carrying out administrative duties (incoming mail, processing bookings, etc.)
Your profile
Must:
- Completed training in hotel management OR several years of front desk experience
- Excellent command of German and English (C2 level)
- Proficient in MS Office and ideally in a Property Management System / PMS (e.g., Sihot)
- Service-oriented and friendly personality
Plus:
- Additional languages are a plus
- Strong organizational skills and a hands-on approach
What we offer
Attractive Working Conditions / Benefits:
- Competitive salary
- Balanced staff meals
- Uniforms provided, including professional cleaning
- 50% discount on overnight stays in numerous Swiss hotels (Staffdeals)
- Company holidays between Christmas and New Year’s
Your Professional Growth:
- Flexible working hours to accommodate further education and training
- Creative freedom for your own ideas and process improvements
- A responsible role with opportunities for career progression
Our Team:
- A highly motivated, young team with great team spirit
- An appreciative and respectful work environment
- A modern workplace
Working hours
At our front desk, we operate from Monday to Sunday in two shifts: an early shift and a late shift. Depending on the shift, working hours fall between 5:45 AM and 11:30 PM. We place great value on proactive and fair staff scheduling.
We look forward to receiving your complete application documents by post or email.
City-Hotel Ochsen Zug • Kolinplatz 11 • CH-6300 Zug
Job form
Please fill out this application form to apply for this position.
Please note that we only consider complete applications.
